Customer service

SWEDEN
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 1-3 WORKING DAYS.
WE USE DHL SERVICE FOR ALL ORDERS.

DENMARK/NORWAY/FINLAND
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 1-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

EUROPE
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 2-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

UNITED STATES AND CANADA
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 3-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

ASIA AND PACIFIC
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 3-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

RUSSIA
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 2-5 WORKING DAYS.
SOME COUNTRIES (RUSSIA, UKRAINE, BELARUS ETC.) YOU CAN EXPECT UP TO 3 WEEKS DUE TO CUSTOMS CLEARANCE.
WE USE UPS FOR ALL ORDERS.

ICELAND/GREENLAND/FAROE ISLANDS/MEXICO AND SOUTH AMERICA
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 3-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

PLEASE NOTE
THERE MAY BE PROCESSING DELAYS DURING BIG RELEASES, CHRISTMAS AND SALE PERIODS.

JEANERICA OFFERS FREE RETURNS ON ALL ORDERS.

IF YOU WOULD LIKE TO RETURN ANY OF THE ITEMS THAT YOU HAVE RECEIVED, WE OFFER A 14-DAY RETURN POLICY, VALID FROM THE DAY YOU RECEIVE YOUR ORDER. TO RETUN AN ITEM, PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM WITH YOUR ORDER NUMBER AND THEN USE THE PRE-PAID RETURN LABEL THAT WAS INCLUDED IN YOUR SHIPMENT. ONCE WE RECEIVE YOUR RETURN SHIPMENT, WE WILL RETURN THE PAYMENT.

ALL ITEMS RETURNED MUST BE UNWORN, UNUSED, IN THE SAME CONDITION AS WHEN RECEIVED, AND MUST HAVE ALL TAGS, INCLUDING ORIGINAL PACKAGING MATERIALS.

ONCE WE RECEIVE YOUR RETURN AND THE ABOVE CONDITIONS ARE MET, THE RETURN WILL BE PROCESSED. YOU WILL RECEIVE AN EMAIL AND THE FUNDS WILL BE REFUNDED TO YOU IN THE SAME WAY AS PAYMENT WAS MADE.

PLEASE SEND ALL RETURNS TO THE FOLLOWING ADDRESS:
KORALLEN
JEANERICA
ÅLANDSGATAN 10
50441 BORÅS
SWEDEN
ATT: RETURNS

JEANERICA OFFERS FREE RETURNS ON ALL EXCHANGE.

IF YOU WOULD LIKE TO EXCHANGE ANY OF THE ITEMS THAT YOU HAVE RECEIVED, WE OFFER A 14-DAY RETURN POLICY, VALID FROM THE DAY YOU RECEIVE YOUR ORDER. TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE, PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM WITH YOUR ORDER NUMBER AND THE NEW SIZE YOU WOULD LIKE AND WE WILL RESERVE IT FOR YOU. USE THE PRE-PAID RETURN LABEL THAT WAS INCLUDED IN YOUR SHIPMENT. ONCE WE RECEIVE YOUR RETURN SHIPMENT, WE WILL PROCESS THE EXCHANGE AND SHIP YOUR NEW ITEM.

ALL ITEMS RETURNED MUST BE UNWORN, UNUSED, IN THE SAME CONDITION AS WHEN RECEIVED, AND MUST HAVE ALL TAGS, INCLUDING ORIGINAL PACKAGING MATERIALS.

PLEASE SEND EXCHANGES TO THE FOLLOWING ADDRESS:
KORALLEN
JEANERICA
ÅLANDSGATAN 10
50441 BORÅS
SWEDEN
ATT: RETURNS

IN CASE THAT YOUR PURCHASE IS DEFECTIVE OR BECOMES DEFECTIVE, YOU MAY BE ENTITLED TO A CLAIM WITHIN 2 YEARS FROM THE DATE OF PURCHASE.

PLEASE CONTACT US BY SENDING US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM. IN YOUR EMAIL, PLEASE INCLUDE YOUR ORDER NUMBER, DESCRIPTION OF THE DEFECT, AND PICTURES SHOWING THE PRODUCT AND THE DEFECT.

WE WILL CONTACT YOU AFTER WE HAVE PROCESSED THE CLAIM.

1. COMPANY INFORMATION

JEANERICA
CARDELLGATAN 1
114 36 STOCKHOLM
SWEDEN
ORG-NR: 559083-1813
EMAIL: HELLO@JEANERICA.COM

2. AGE RESTRICTIONS

PARENTAL OR GUARDIAN CONSENT IS REQUIRED FOR CUSTOMERS UNDER THE AGE OF 18.

3. ORDER SUMMARY

WHEN YOU PLACE AN ORDER AT JEANERICA.COM, YOU WILL RECEIVE AN AUTOMATICALLY GENERATED EMAIL CONFIRMING THE RECEIVAL OF YOUR ORDER. THIS EMAIL IS ONLY A CONFIRMATION OF RECEIPT OF YOUR ORDER AND CANNOT BE TREATED AS A LEGALLY BINDING ORDER CONFIRMATION. AT THIS POINT, JEANERICA.COM STILL RESERVES THE RIGHT TO CANCEL THE ORDER IF THERE IS AN ERROR WITH PRICING OR THE PRODUCT IS OUT OF STOCK. IN THE EVENT, WE ARE UNABLE TO DELIVER YOUR ORDER, WE WILL CONTACT YOU RIGHT AWAY TO CANCEL YOUR ORDER.

4. PRICES AND PAYMENTS

IF YOU ARE SHOPPING FROM WITHIN EU, NORWAY, SWITZERLAND, UNITED STATES AND CANADA, ALL PRICES ARE DISPLAYED INCLUDING 25% VAT. PRODUCT PRICES DO INCLUDE SHIPPING CHARGES.

OUTSIDE OF EU

IF YOU ARE SHOPPING OUTSIDE OF EU, NORWAY, SWITZERLAND, UNITED STATES AND CANADA PRODUCT PRICES DO INCLUDE SHIPPING CHARGES.

PURCHASES OUTSIDE OF THE EU, NORWAY, SWITZERLAND, UNITED STATES AND CANADA ARE SHIPPED DDP (DELIVERY, DUTIES PAID).

PAYMENT METHODS

JEANERICA.COM CURRENTLY ACCEPTS PAYMENT THROUGH VISA, VISA ELECTRON, MASTERCARD, MAESTRO, KLARNA AND PAYPAL. YOUR PURCHASE TOTAL IS FIRST CHARGED WHEN YOUR ORDER HAS BEEN PROCESSED AND SHIPPED. JEANERICA.COM SHOWS PRICES IN THE FOLLOWING CURRENCIES: SWEDISH KRONOR (SEK) DANISH KRONER (DKK), NORWEIGAN KRONOR (NOK), EURO (EUR), STERLING POUND (GBP) AND U.S. DOLLAR (USD).

5. SHIPPING

SWEDEN
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 1-3 WORKING DAYS.
WE USE DHL SERVICE FOR ALL ORDERS.

DENMARK/NORWAY/FINLAND
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 1-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

EUROPE
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 2-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

UNITED STATES AND CANADA
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 3-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

ASIA AND PACIFIC
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 3-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

RUSSIA
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 2-5 WORKING DAYS.
SOME COUNTRIES (RUSSIA, UKRAINE, BELARUS ETC.) YOU CAN EXPECT UP TO 3 WEEKS DUE TO CUSTOMS CLEARANCE.
WE USE UPS FOR ALL ORDERS.

ICELAND/GREENLAND/FAROE ISLANDS/MEXICO AND SOUTH AMERICA
ALL PURCHASES – FREE SHIPPING – DELIVERY WITHIN 3-5 WORKING DAYS.
WE USE UPS FOR ALL ORDERS.

PLEASE NOTE
THERE MAY BE PROCESSING DELAYS DURING BIG RELEASES, CHRISTMAS AND SALE PERIODS.

6. RETURNS

JEANERICA OFFERS FREE RETURNS ON ALL ORDERS.

IF YOU WOULD LIKE TO RETURN ANY OF THE ITEMS THAT YOU HAVE RECEIVED, WE OFFER A 14-DAY RETURN POLICY, VALID FROM THE DAY YOU RECEIVE YOUR ORDER. TO RETUN AN ITEM, PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM WITH YOUR ORDER NUMBER AND THEN USE THE PRE-PAID RETURN LABEL THAT WAS INCLUDED IN YOUR SHIPMENT. ONCE WE RECEIVE YOUR RETURN SHIPMENT, WE WILL RETURN THE PAYMENT.

ALL ITEMS RETURNED MUST BE UNWORN, UNUSED, IN THE SAME CONDITION AS WHEN RECEIVED, AND MUST HAVE ALL TAGS, INCLUDING ORIGINAL PACKAGING MATERIALS.

ONCE WE RECEIVE YOUR RETURN AND THE ABOVE CONDITIONS ARE MET, THE RETURN WILL BE PROCESSED. YOU WILL RECEIVE AN EMAIL AND THE FUNDS WILL BE REFUNDED TO YOU IN THE SAME WAY AS PAYMENT WAS MADE.

PLEASE SEND ALL RETURNS TO THE FOLLOWING ADDRESS:
KORALLEN
JEANERICA
ÅLANDSGATAN 10
50441 BORÅS
SWEDEN
ATT: RETURNS

7. EXCHANGE

JEANERICA OFFERS FREE RETURNS ON ALL EXCHANGE.

IF YOU WOULD LIKE TO EXCHANGE ANY OF THE ITEMS THAT YOU HAVE RECEIVED, WE OFFER A 14-DAY RETURN POLICY, VALID FROM THE DAY YOU RECEIVE YOUR ORDER. TO EXCHANGE AN ITEM FOR A DIFFERENT SIZE, PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM WITH YOUR ORDER NUMBER AND THE NEW SIZE YOU WOULD LIKE AND WE WILL RESERVE IT FOR YOU. USE THE PRE-PAID RETURN LABEL THAT WAS INCLUDED IN YOUR SHIPMENT. ONCE WE RECEIVE YOUR RETURN SHIPMENT, WE WILL PROCESS THE EXCHANGE AND SHIP YOUR NEW ITEM.

ALL ITEMS RETURNED MUST BE UNWORN, UNUSED, IN THE SAME CONDITION AS WHEN RECEIVED, AND MUST HAVE ALL TAGS, INCLUDING ORIGINAL PACKAGING MATERIALS.

PLEASE SEND EXCHANGES TO THE FOLLOWING ADDRESS:
KORALLEN
JEANERICA
ÅLANDSGATAN 10
50441 BORÅS
SWEDEN
ATT: RETURNS

8. CLAIMS

IN CASE THAT YOUR PURCHASE IS DEFECTIVE OR BECOMES DEFECTIVE, YOU MAY BE ENTITLED TO A CLAIM WITHIN 2 YEARS FROM THE DATE OF PURCHASE.

PLEASE CONTACT US BY SENDING US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM WITH “CLAIMS” AS THE SUBJECT. IN YOUR EMAIL, PLEASE INCLUDE YOUR ORDER NUMBER, DESCRIPTION OF THE DEFECT, AND PICTURES SHOWING THE PRODUCT AND THE DEFECT.

WE WILL CONTACT YOU AFTER WE HAVE PROCESSED THE CLAIM, WHICH CAN GO UP TO 14 DAYS.

9. PRIVACY POLICY

ALL CUSTOMER INFORMATION PROVIDED TO JEANERICA.COM IS TREATED AS CONFIDENTIAL. NO INFORMATION WILL BE DISCLOSED TO THIRD PARTIES AND IS STRICTLY USED BETWEEN THE CUSTOMER AND JEANERICA.COM.

Klarna Germany Cookie policy

Unsere Checkout-Lösung wird von Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Schweden) zur Verfügung gestellt und nutzt Cookies, um Ihnen bei der Nutzung des Checkouts von Klarna ein ideales, auf Sie zugeschnittenes Online-Erlebnis zu ermöglichen. Eine detaillierte Auflistung der Cookies und eine Erläuterung ihres jeweiligen Zwecks finden Sie hier:

10. RESALE

OUR MERCHANDISE IS INTENDED FOR RETAIL CUSTOMERS ONLY. YOU SHALL NOT USE THE SITE TO PURCHASE PRODUCTS FOR RE-SALE OR EXPORT. IF WE SUSPECT THAT YOU INTEND TO RESELL OUR MERCHANDISE, WE RESERVE THE RIGHT TO CANCEL YOUR ORDER WITHOUT ANY NOTICE.

SHOPPING

HOW DO I CHANGE THE CURRENCY?
THE CURRENCY YOUR PURCHASE IS MADE IN IS CONTROLLED BY THE COUNTRY YOUR ORDER WILL BE DELIVERED TO. AT THE TOP OF THE PAGE, YOU CAN CHOOSE YOUR COUNTRY AND THE CURRENCY WILL BE CHANGED BETWEEN SEK, DKK, NOK, EUR, GBP OR USD DEPENDING ON THE COUNTRY.

I WANT TO BUY A CERTAIN ITEM, BUT YOU DON’T HAVE IT IN MY SIZE. WILL YOU GET THIS ITEM AGAIN?
WE ARE CONSTANTLY REFILLING THE STOCK SO PLEASE SEND US AN E-MAIL AT CUSTOMERCARE@JEANERICA.COM AND WE WILL GET BACK TO YOU IF / WHEN THE PRODUCT WILL BE AVAILABLE AGAIN.

ORDERS

I WROTE THE WRONG SHIPPING ADDRESS ON MY ORDER, HOW SHOULD I CHANGE IT?
UNFORTUNATELY, WE CANNOT MAKE CHANGES TO ANY ORDER. PLEASE CANCEL YOUR ORIGINAL ORDER AND PLACE A NEW ONE. TO CANCEL YOUR ORDER, PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM.

I PLACED AN ORDER BUT I HAVEN’T RECEIVED AN ORDER CONFIRMATION.
PLEASE CHECK THAT YOU ENTERED YOUR EMAIL ADDRESS CORRECTLY AND ALSO LOOK IN YOUR JUNK MAIL. IF YOU STILL HAVEN’T RECEIVED IT, PLEASE SEND US AN EMAIL AT CUSTOMERCARE@JEANERICA.COM SO WE CAN BE SURE YOUR ORDER WENT THROUGH PROPERLY.

THE ORDER I PLACED IS A GIFT, WHAT IS THE RETURN POLICY?
PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM WITH YOUR ORDER ID NR. AND THE DATE YOU WILL BE GIVING THE GIFT, SO WE CAN EXTEND YOUR RETURN POLICY.

CAN I MAKE A CHANGE TO MY ORDER?
IF YOU WOULD LIKE TO CHANGE SOMETHING ON YOUR ORDER, YOU WILL NEED TO CANCEL YOUR ORIGINAL ORDER AND PLACE A NEW ONE. TO CANCEL YOUR ORDER, PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM.

CAN I CANCEL MY ORDER?
IF WE HAVE NOT PROCESSED YOUR ORDER, THEN IT IS POSSIBLE TO CANCEL IT. PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM.

WHY HAVEN’T I RECEIVED A TRACKING NUMBER?
AFTER YOUR ORDER IS PROCESSED AND SHIPPED YOU WILL RECEIVE YOUR TRACKING INFORMATION FOR YOUR ORDER.

AM I BEING CHARGED IMPORT TAXES?
NO, WE SHIP ALL GOODS DDP (DELIVERIES, DUTIES, PAID)

WHERE IS MY PACKAGE?
PLEASE CONTACT THE SHIPPING CARRIER WITH YOUR TRACKING NUMBER YOU RECEIVED ON YOUR SHIPPING CONFIRMATION.

I HAVE RECEIVED MY PACKAGE AND THERE IS A MISTAKE IN MY ORDER, WHAT SHOULD I DO?
PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM AND WE WILL FIX IT.

I DIDN’T RECEIVE MY ENTIRE ORDER, WHAT SHOULD I DO?
PLEASE SEND US AN EMAIL TO CUSTOMERCARE@JEANERICA.COM AND WE WILL FIX IT.

RETURNS

HOW DO I RETURN AN ITEM?
PLEASE SEE THE RETURNS SECTION WITH DETAILED INSTRUCTIONS FOR MAKING A RETURN.

HOW DO I MAKE AN EXCHANGE?
PLEASE SEE THE EXCHANGES SECTION WITH DETAILED INSTRUCTIONS FOR MAKING AN EXCHANGE.

WHY HAVEN’T I RECEIVED THE REFUND FOR MY RETURN?
ONCE WE PROCESS YOUR RETURN, THE REFUND WILL AUTOMATICALLY BE ISSUED BACK TO YOU IN THE SAME WAY THAT THE PAYMENT WAS MADE. IN MOST CASES, YOU WILL RECEIVE THE REFUND WITHIN 7 DAYS, BUT FOR SOME TYPES OF CREDIT CARDS, THERE CAN GO UP TO 30 DAYS BEFORE THE MONEY IS CLEARED ONTO YOUR ACCOUNT. PLEASE CONTACT YOUR BANK IN REGARDS TO RELEASING THE FUNDS.