1. Register your return here using the first six digits of your order number (for example 226933, without -1) and the email address used at checkout. You will then receive your return label.

2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available, a similar sized package must be used.

3. If you live outside of the EU, you will receive a commercial invoice by email after registering your return. Print two copies.

4. Place one copy of the commercial invoice inside the box and attach one copy on the outside of the box.

5. Sweden: Download the QR code and bring it together with your parcel to your closest PostNord access point. The return label will be printed out by PostNord. You can also drop off at our store on Nybrogatan 3 in Stockholm with no return fee.

Rest of the world: Attach the return label on top of the original shipping label and drop the parcel at your closest UPS access point with the return label and commercial invoice visible.

All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials. Once we receive your return and the above conditions are met, the return will be processed.

We charge a return fee in most countries, see Return costs below. When your return is processed, we refund you automatically, see Refunds below.

Purchased products are exchangeable into a different size, color or a different product at the same price. All exchanges are based on stock availability. If you have exchanged a product, we will not charge additional shipping costs for the new product.

Please note that exchanges are not available in Latin America, Asia-Pacific (excluding Australia), Africa, the Middle East, or Germany.

When exchanging item(s) from your order, please follow the steps below.

1. Register your exchange here using the first six digits of your order number (for example 226933, without -1) and the email address used at checkout. Select the size or color you would like to exchange to. You will then receive your return label.

2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available, a similar sized package must be used.

3. If you live outside of the EU, you will receive a commercial invoice by email after registering your exchange. Print two copies.

4. Place one copy of the commercial invoice inside the box and attach one copy on the outside of the box.

5. Sweden: Download the QR code and bring it together with your parcel to your closest PostNord access point. The return label will be printed out by PostNord.

Rest of the world: Attach the return label on top of the original shipping label and drop the parcel at your closest UPS access point with the return label and commercial invoice visible.

6. The exchanged product(s) will be sent as soon as the original item(s) have been handed over to the carrier. All exchanges are based on stock availability. In case the desired item or size is unavailable, we will issue a refund for the returned product instead.

All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials. This ensures that returned items can be resold as new.

Return costs depend on your country. Exchanges are always free.

Sweden: 100 SEK via post, or free when dropping off at our store on Nybrogatan 3 in Stockholm

USA: 10 USD

United Kingdom: 10 GBP

Norway: 100 NOK

EU: 10 EUR

Rest of the world: 10 USD

We provide a return label for all full price orders. Register your return here to receive your return label.

Once your return arrives at our warehouse, it can take up to 7 business days to process. As soon as it is processed, your refund is issued automatically to your original payment method. We do not refund the original shipping fee.

Most refunds arrive within 7 business days after processing. For some credit cards it can take up to 30 days for the funds to appear. If you are unsure, we recommend checking with your bank.

If more than 30 days have passed since you sent your return and you still have not received a refund, contact our customer service.

When you register a return, you can choose store credit instead of a refund. If you choose store credit, you pay no return fee.

Store credit is a unique code you can use on future orders at jeanerica.com. If you have a question about your store credit, contact our customer service.

If your item has a defect, register a claim in our return portal and we will review it and get back to you with a solution.

1. Register your claim here using the first six digits of your order number and the email address used at checkout.

2. Select Claim next to the item.

3. Explain the issue, attach a photo of the defect and submit the claim.

We will review your claim and contact you with the next steps.

You can file a claim for a defective item within three years. However, you must notify us within a reasonable time after you have noticed the defect. If we confirm the defect, we refund you in full, including shipping costs.

If you cannot register your claim in the return portal, contact our customer service with your order number, a photo of the defect and a short description.

If you bought the item in one of our stores or from another retailer, contact the store where you bought it and they will help you with the claim.

In line with EU consumer law, you can withdraw from your order within 14 days, without giving any reason. The period runs for 14 days from the day you, or someone you nominate, receives your items.

To withdraw, register your withdrawal here. Once you have let us know, you have a further 14 days to send the goods back to us.

We will refund you for the returned items within 14 days of being notified, though we may wait until your return reaches us before processing the refund.

Your order confirmation is sent by email when your purchase is complete. If it has not arrived, check your spam folder first.

If you cannot find it, there may be a typo in the email address entered at checkout. The confirmation cannot reach you then, but your order may still have gone through.

To check, look for the charge in your bank's payment history. There you will find your order reference number.

Contact our customer service with that number. We can confirm that your order went through and help you further.

Once an order is confirmed, we cannot cancel it. We start processing orders right away.

If you'd like to exchange or return your item instead, you can register it here once it arrives, using the first six digits of your order number and the email address used at checkout.

Orders cannot be modified once they have been confirmed or prepared for shipment. This includes changing the size, color or items in your order.

We start processing orders right away so they ship quickly, which means we cannot make changes after checkout.

If you want a different size or color, you can make a free exchange once your order has been delivered. Register your exchange here.

If items are missing from your order, first check your email. Sometimes an item sells out while your order is being processed. In that case we send you an automatic notification and refund the missing item.

If you did not receive a notification or refund, contact our customer service with your order number, which items are missing, and a photo of the order slip.

We will verify the issue and either send the missing items or refund you, whichever you prefer. Refunds are made to your original payment method.

If you've received the wrong item, you can register an exchange here using the first six digits of your order number and the email address used at checkout. Select Exchange and then Wrong item received as the reason. In the next step, choose the correct product variant.

For any other order-related issues, please contact our customer service team.

Your tracking number is sent by email once your order has shipped. Orders are usually processed and shipped within 1 to 3 business days, and tracking information can take up to 48 hours after shipment to become available.

During sales and holidays, processing can take longer due to higher order volumes.

We cannot change the delivery address after your order is confirmed.

Instead, wait for the shipping confirmation email. It includes your tracking number and is sent once your order has shipped. With the tracking number, you can request an address change directly on the carrier's website: PostNord for orders within Sweden, or UPS for all other orders.

For orders to the EU, the UK, the USA and Norway, prices include VAT, taxes and duties.

For orders to all other countries, prices exclude VAT, taxes and duties. Local customs fees may apply when the parcel enters your country. Contact your local customs office for details.

For orders to Korea, see Shipments to Korea below.

We currently ship all orders to Korea with delivery duties unpaid. This means that customs duties and taxes are charged by Korean customs when the parcel enters the country.

Since we cannot offer delivery duties paid at the moment, we have created a simple fix to make the total cost more predictable for our customers in Korea. A discount of 20 percent is automatically applied at checkout when a Korean delivery address is used. This gives you a price that is similar to a duty free purchase.

The process is automatic and there is nothing you need to do.

If you have any questions, feel free to reach out to our customer service.

The currency follows the country your order is delivered to. When you change country, prices update automatically.

To change country, click ship to at the top of the page and select your country. Depending on the country, prices are shown in EUR, GBP, NOK, SEK, or USD.

Every product page has a size guide with the exact measurements for that style. You will find the Size guide link below the size selection.

The size guide shows waist, hip, thigh, rise and bottom leg for every size.

Fit varies between our styles, so always check the size guide for the style you are buying.

You can also use the Find your size link on the product page to get a size recommendation.

If you are unsure between two sizes, contact our customer service. Include your measurements and, if you have one, a Jeanerica style and size you own. Then we can recommend the right size.

Some of our styles are restocked, but not all. The easiest way to find out is to sign up for a back-in-stock notification, then we email you as soon as your size is available again.

To sign up, go to the product page, select the size that is sold out, and click Notify me to register your email address.

If you have a question about a specific style, contact our customer service.

Our flagship store is at Nybrogatan 3 in Stockholm.

Monday to Friday: 11:00-18:30

Saturday: 11:00-17:00

Sunday: 12:00-16:00