Jeanerica AB Tegnérgatan 37a 111 61 Stockholm Sweden Org-nr: 559083-1813 Email: hello@jeanerica.com

The language of the Terms and Conditions is English. For Swedish click here.

When you place an order on jeanerica.com, you can choose to create an account or check out as a guest. If you chose to create an account, we will only store the information that you provide to your order such as shipping and billing address as well as email address. When creating the account, you will be able to choose a password with which you can log in and view your order history and track your order. If you do not create an account and instead check out as a guest, you can still track your order using the tracking number provided in the shipping confirmation email. If you would like to delete an account, contact customerservice@jeanerica.com and the customer care team will assist you. 

By placing an order on the Website or by e-mail you confirm that you have read the Terms and Conditions and the Privacy Policy, and that you accept them. Please make sure that you have read and understood the Terms and Conditions before you place an order. Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email. If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such case, you will be required to re-enter your selection of products to the shopping bag.

After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product(s) you have ordered from us and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.

Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation or pick-up notification is our acceptance of your order. Please note that Jeanerica does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product, we will refund you the amount of the purchase.

Jeanerica’s goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Jeanerica cannot be held responsible for any such discrepancy.

The prices and delivery costs shown on the Website may vary from time to time and Jeanerica is not bound by the price until Jeanerica has accepted the order by sending the shipping confirmation to you. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Jeanerica always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order, we will refund you the amount of the purchase. Please note that Jeanerica may cancel the order even if it has been accepted by Jeanerica under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.

Jeanerica shows prices in the following currencies: Swedish kronor (Sek), Norwegian kronor (Nok), Euro (Eur), Sterling pound (Gbp) and U.S. dollar (Usd). 

When ordering outside the EU (European Union) all prices exclude VAT/tax and duties and local custom fees may apply. Please contact your local customs office for further information. Kindly note the following exceptions:

All prices includes VAT/taxes and duties.

All prices includes VAT/taxes and duties. 

All prices includes VAT/taxes and duties

The following payments are accepted:

Payment can be made by the following credit cards: Visa, Mastercard and American Express. Payment can also be made by the following debit cards: Visa and Maestro (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Jeanerica sent you the order confirmation email. 

We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by Jeanerica. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Jeanerica, your order will be cancelled. 

We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

When selecting the PayPal option, you will be directed to the PayPal site to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then return to the Website.

When selecting the Alipay option, you will be directed to the Alipay payment page, where you can either scan a given QR code or “Log In” to review the amount shown before approving such payment. Once this transaction is complete, you will then return to the Website.

We have Klarna Pay Now, Klarna Pay Later and Klarna Slice It. When choosing payment option Klarna Pay Later you can choose to pay in 14 days or at the end of next month. When choosing to pay in 14 days, your payment must be fulfilled within 14 days, otherwise a delay fee is added. When choosing Pay at the end of next month an extra fee is added to your invoice from Klarna. With Klarna Slice It you can choose to divide your purchase payment monthly. When choosing this payment method at checkout, a standard credit check is made. To read Klarna’s payment terms please visit their website here. Please note that when choosing Klarna your shipping address must be your registered residence.

We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days, but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Jeanerica fails to deliver within 30 days, you may have the right to cancel the purchase.

Postnord MyPack: free. Budbee Home Delivery: 49 SEK.

All purchases – 15 EUR DDP. We use UPS for all orders.

Free shipping above 350 EUR.

All purchases – 150 Nok DDP. We use UPS for all orders.

Free shipping above 3000 NOK.

All purchases – 15 Gbp DDP. We use UPS for all orders.

Free shipping above 350 GBP.

All purchases – 20 Usd DDP. We use UPS Expedited for all orders.

Free shipping above 400 USD.

All purchases – 15 Eur DDU. We use UPS for all orders.

Free shipping above 400 USD.

You can track your order by clicking on the tracking number provided in the shipping confirmation email.

When ordering outside the EU (European Union) all prices exclude VAT/tax and duties and local custom fees may apply. Please contact your local customs office for further information. Kindly note the following exceptions:

All prices includes VAT/taxes and duties.

All prices includes VAT/taxes and duties. 

All prices includes VAT/taxes and duties

If you would like to return any of the items you have received, Jeanerica offers a 14-day return policy, valid from the day you received your order. When returning your order, please follow the steps below:

1. Register your return here to receive your return label.

2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available a similar sized package must be used.

3. Attach the return label on top of the original shipping label.

4. If you live outside of the EU, please fill out this commercial invoice.

5. Place the commercial invoice inside the box as well as a copy on the outside of the box. The commercial invoice is needed to correctly ship the items back to us.

6. Sweden: Download the QR code and bring it together with your parcel to your closest PostNord access point. The return label will be printed out by PostNord. 

Rest of the world: Drop the parcel at your closest UPS access point with the shipping label and commercial invoice visible.

All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials. Once we receive your return and the above conditions are met, the return will be processed. 

If you wish to exchange your items, please register your exchange here, then follow the return steps above.

For any questions, please contact customerservice@jeanerica.com

Once Jeanerica has finished processing your return you will be refunded. The refund is made using the same payment method used at the purchase. Jeanerica will not issue a refund for any original shipping fee.

Sweden: 60 SEK

Rest of the world: Free

Exchanges: Free

Jeanerica offers a pre-paid return shipping label on all full price orders. Register your return here to receive your return label.

Please note that sale products are not eligible for free returns. Return cost:

100 SEK

10 USD

10 GBP

100 NOK

10 EUR

10 USD

If an order contains both full price and sales items the following applies:

If the entire order is returned, return fee is applied

If only sales items are returned, return fee is applied

If only full price items are returned we offer free return

Jeanerica offers a 14 day exchange policy, valid from the day you receive your order. Purchased products are exchangeable into a different size or color. All exchanges are based on stock availability. If you have exchanged a product, Jeanerica will pay the shipping costs for the new product. When exchanging item(s) from your order please follow the steps below.

1. Register your exchange here to receive your return label. Select the size or color you would like to exchange to.

2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available a similar sized package must be used.

3. Attach the return label on top of the original shipping label.

4. If you live outside of the EU, please fill out this commercial invoice.

5. Place the commercial invoice inside the box as well as a copy on the outside of the box. The commercial invoice is needed to correctly ship the items back to us.

6. Sweden: Drop the parcel at your closest PostNord access point. 

    Rest of the world: Drop the parcel at your closest UPS access point with the shipping label and commercial invoice visible.

7. The exchanged product(s) will be sent as soon as our warehouse has received and processed the new order. All exchanges are based on stock availability.

All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials.

For any questions, please contact customerservice@jeanerica.com

Jeanerica offers free returns on all exchanges. Jeanerica will pay the shipping costs for the product being sent out. 

If you receive defective products, please notify us immediately either by contacting customerservice@jeanerica.com or registering your claim here. You are entitled to complain about defective products within three years. However, you must always notify Jeanerica within a reasonable time after you have detected that the products are defective. If Jeanerica considers the products to be defective, Jeanerica will make a full refund including shipping costs. If you would like to complain about a defective product, please contact customerservice@jeanerica.com and the customer care team will assist you.

Jeanerica acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.

Copyright in the documents provided in this site (including, without limitation, the trademarks of Jeanerica, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Jeanerica. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material, and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Jeanerica. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

For press inquiries, please view our contact pages.

Please see Jeanerica’s separate Privacy Policy which can be found at jeanerica.com/privacy-policy.

Cookies are used on the site to improve your browsing experience. In addition to use for statistical purposes, cookies identify your computer and allows the site to recall your personal settings. Your browser can be set to send a notification when a cookie is activated. This allows you to deny use of this cookie or to delete the cookie at the end of your visit. The Website cannot be accessed if cookies are disabled. You choose which cookies yo consent to on the first visit to the site. You can read more about cookies here.

You may purchase products on www.jeanerica.com for personal use only and not for resale. By placing an order on www.jeanerica.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.

Jeanerica cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up to date. Jeanerica may, at any time, amend the content of the site. Although Jeanerica strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations where Jeanerica acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Jeanerica cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Jeanerica cannot guarantee problem-free, uninterrupted, and secure access to the site.

The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Jeanerica reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Jeanerica’s liabilities to you are limited in each separate case to these Terms and Conditions unless otherwise is stipulated by law. In no case whatsoever will Jeanerica assume any liability for indirect damages such as loss of profit or in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, pandemics, failure of electricity, telephone or internet service, natural disasters or similar events. Jeanerica’s liabilities to you will never exceed your total purchase amount for each order. In case of force majeure, Jeanerica’s obligations will be suspended. The contract between you and Jeanerica can, in such cases, be partially or fully terminated by yourself or by Jeanerica.

If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead, the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.

The Jeanerica mobile message service (the "Service") is operated by Jeanerica (“Jeanerica”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Jeanerica’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Jeanerica through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jeanerica. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18777952996 or click the unsubscribe link (where available) in any text message to cancel. Youʼll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Jeanerica mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18777952996 or email customerservice@jeanerica.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

If there is any conflict, ambiguity, or discrepancy between the English version and a version in another language, this version shall always prevail. The latest update of the Terms and Conditions was made in July 2024.