Jeanerica recognizes the importance of protecting the privacy of your personal data. We therefore have strict policies and security measures in place to protect the information you provide us.
The Swedish company Jeanerica AB, reg. No. 559083-1813 (“Jeanerica”), is the controller of your personal data. Jeanerica’s selected suppliers may process your data on Jeanerica’s behalf and in accordance with Jeanerica’s instructions as stated below and are thereby processors of your personal data. You may contact Jeanerica at any time, please find our contact details below:
Head office:
Jeanerica AB Tegnérgatan 37A 111 61 Stockholm Sweden
Jeanerica recognizes the importance of protecting the privacy of your personal data. We therefore have strict policies and security measures in place to protect the information you provide us.
Contact details:
If you make a purchase online, we will collect your name, address, e-mail address, telephone number and country of residence. Not all information is mandatory for making a purchase. We have marked mandatory information with the symbol (*) on our website. We will use your contact information to (i) process your orders and any returns, exchanges and complaints you may have relating to your orders; and to (ii) communicate with you regarding your orders and to answer and administer any questions or comments you may have regarding products or services. The legal basis is that it is necessary to process your data in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose. We may also process your contact details to keep you informed via email, SMS and other social media of our special events and promotions. The legal basis is our legitimate interest of being able to market our products to our existing customers. We may use your contact details for direct marketing purposes for up to 12 months after your latest purchase, subject to your ongoing right to opt-out. You are entitled to reject our marketing messages at any time by clicking on the unsubscribe link included in each message or by contacting customer service here.
Credit card details:
If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Your credit card details will be protected using Global Sign Encryption. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement. We will retain your data for as long as necessary for this purpose.
Previous purchases and returns:
Jeanerica will process data regarding your contact details and previous purchases and returns online, including exchanges and claims. Such information encompasses product, size, price and date of purchase. We will store the information during 36 months after the purchase to be able to administer returns and complaints. The legal basis is our legitimate interest to provide our customers with speedy and efficient service after the purchase.
You may sign up for a Jeanerica account online. The membership is completely voluntary and creating an account is not a requirement for purchasing Jeanerica’s goods.
Contact details:
When you purchase a product online, Jeanerica will process your contact details for the following purposes: (i) to process orders and returns, exchanges and complaints; (ii) to communicate with you regarding the orders and to answer and administer any questions or comments that you may have regarding Jeanerica’s products or services. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement.
Credit card details:
If you make a purchase online and chose to pay by credit card, you will provide your credit card information on the website for the purpose of making payment for the purchase. The legal basis is that the processing is necessary in order for us to be able to fulfill our contractual obligations to you under the purchase agreement.
Previous purchases and returns:
Jeanerica will process data regarding your contact details and previous purchases and returns online, including exchanges and claims. Such information encompasses product, size, price and date of purchase. We will store the information during 36 months after the purchase. The information will be processed for the following purposes: (i) administering returns and complaints; (ii) allowing you to keep track of your purchases and returns by logging into your account; (iii) sending out invitations to special events and promotions, profiled marketing offers through e-mail or other messenger services. The processing is based on our legitimate interest to provide our members with speedy and efficient service after the purchase.
Jeanerica recognizes the importance of protecting the privacy of your personal data. We therefore have strict policies and security measures in place to protect the information you provide us.
If you have contacted Jeanerica regarding a complaint, return or question, the e-mail or chat conversation will be stored for as long as it is necessary to administer your matter, including following up on the matter within 12 months. Depending on the nature of the matter for which you are contacting us, the legal basis may be that our processing is necessary for us to be able to fulfill our obligations under the purchase agreement or that we have a legitimate interest of being able to communicate with individuals who contact our customer service.
It can be noted that we may also use anonymized data for our internal marketing and demographic studies to analyze, profile and monitor customer patterns in order for us to be able to improve our products and services.
You hereby confirm that you have read and understood the content of this privacy policy. Where the legal basis for the processing of your personal data is your consent you agree to Jeanerica’s processing of your personal data in accordance with the provisions herein. Should you wish to object to, or withdraw your consent, to any of our processing, please contact us at here. Please note, however, that your withdrawal will not affect our right to process your data when such processing is necessary to perform our contractual obligations to you, and/or to the extent we are required to process your data by law or to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions. If you withdraw your consent to any consent-based processing, we will cease all such processing.
Jeanerica does not sell or rent our customer’s personal data to any other entity. Jeanerica may share your data with selected suppliers who perform functions on our behalf such as fulfilling orders and delivery of orders, processing payments, carrying out promotional services or data management, to maintain our website, to distribute e-mails, to send out our newsletter, to provide client communications and to manage our customer database. As necessary, the personal data you provide to us may be processed by these third parties, solely on Jeanerica’s behalf and in accordance with Jeanerica’s instructions as data processors. We do not authorize any of our suppliers to make any other use of your personal data. If Jeanerica is subject to an actual or potential merger or acquisition or similar transaction, we may share your data with potential and actual buyer(s) and their financial and legal advisers, subject to such third parties undertaking appropriate confidentiality.
We may share your data with our selected suppliers, who may process your data in countries both inside and outside of the EU/EEA when performing functions on our behalf as set out in section 4 above. Please note that countries outside of the EU/EEA may not provide an adequate level of protection for your personal data. Jeanerica has however taken appropriate safeguards to ensure that the receiving parties of your data in countries outside of the EU/EEA shall provide an adequate protection of your data. Such safeguards may be that the receiving party has joined the Privacy Shield (if the receiving party is a company established in the United States) or that the receiving party has signed so called standard data protection clauses adopted by the EU Commission.
In this section 6, we have summarized your data subject rights to request access, portability, rectification, erasure of your personal data, to restrict the processing of your personal data, to object to processing, and your right to lodge a complaint with the supervisory authority. If you want to exercise your rights, please contact us here. Please note however that if you want to lodge a complaint with the supervisory authority, you need to contact the authority directly. If you have signed up for a membership with Jeanerica you will also be able to access, rectify and erase some of your data by logging in to your private account. Login to your account here. Notwithstanding anything to the contrary herein, Jeanerica reserves the right to keep and process your personal data in accordance with this policy to the extent necessary to perform our contractual obligations to you, and to the extent we are required to process your data by law or in order to defend ourselves in a dispute, to prevent fraud or abuse, or to enforce our Terms and Conditions.
Right of access
You have the right to obtain confirmation of whether personal data concerning yourself are being processed and, where that is the case, access to the personal data and information regarding, inter alia, the purpose of processing, the categories of personal data concerned, the categories of recipients to whom your data have been or will be disclosed, and the envisaged period of time for which personal data will be stored (or the criteria for determining this).
Right of rectification
You have the right to request rectification of inaccurate personal data concerning yourself, and to complete incomplete data.
Right of erasure
Under certain circumstances you are entitled to request that we erase your personal data or restrict our processing of your data, namely in the following events:
- When it is no longer necessary for us to process your data taking into consideration the purposes for which it was collected.
- When our processing is based on your consent and you have withdrawn your consent, and there is no other legal basis for the processing of your data.
- When our processing of your data is based on a legitimate interest legal basis and you object to such processing, and there is no overriding legitimate ground for our processing.
- When you have objected to our processing of your data for direct marketing purposes.
- When your personal data has been unlawfully processed.
- When the personal data must be erased for compliance with a legal obligation that applies to us.
- When the personal data collected concerns a child (under 13 years of age) in relation to the offer of information society services.
Right to objection - direct marketing and profiling
You have the right to object at any time to our processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing. If you object to our processing of your personal data for direct marketing purposes, including profiling, we will cease such processing of your data.
Data portability
If our processing is based on your consent or if the processing is necessary for our performance of a contract with you, you have the right to request that the data which you have provided to us shall be provided to you in a structured, commonly used and machine-readable format and you also have the right to transmit such data to another controller.
Right to lodge a complaint with supervisory authority
Please note that if you consider the processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence or the place of the alleged infringement.
If you do no longer wish to receive our newsletters, you can unsubscribe as indicated in the particular communication, by using the unsubscribe link which is included on all newsletters. You may also contact us here.
We will retain your personal information for as long as necessary in relation to the purposes for which the data was collected or otherwise processed. Under section 3 above, we have specified the retention time, or the criteria for determining the retention time, for our processing of data in relation to the different purposes the data is being processed. In addition to the retention time stated under section 3 above, please also note the following. Members: If you have not made any purchases, logged in to your account or used any of our services during a consecutive period of 36 months, we will terminate your membership and consequently we will not use your data for any membership services or marketing purposes thereafter. In such case we will delete your data unless we need to keep it for other purposes that are legally justifiable. We will retain your personal information as necessary to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. Statutory obligations to retain data further remain unaffected.
When you purchase our products online, or sign up for an account with Jeanerica, we will inform you which data is mandatory by marking certain fields with a symbol (*). The provision of mandatory data is necessary for Jeanerica to be able to fulfil our contractual obligation to you, for example processing your order, or fulfilling the membership services requested by you.
Jeanerica does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents’ or guardians’ consent before purchasing anything or providing any personal data to us at jeanerica.com.
We use cookies on our website. Please see our separate policy for cookies, which you can find on our here.
The Jeanerica mobile message service (the "Service") is operated by Jeanerica (“Jeanerica”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Jeanerica’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Jeanerica through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Jeanerica. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18777952996 or click the unsubscribe link (where available) in any text message to cancel. Youʼll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Jeanerica mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18777952996 or email customerservice@jeanerica.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Jeanerica reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time.