Can I cancel my order?

If we have not processed your order, then it is possible to cancel it. Please send us an email to hello@jeanerica.com.

Can I make a change to my order?

If you would like to change something on your order you will need to cancel your original order and place a new one. To cancel your order, please send us an email to hello@jeanerica.com.

I wrote the wrong shipping address on my order, how can I change it?

Unfortunately, we cannot make changes to any order. Please cancel your original order and place a new one. To cancel your order, please send us an email to hello@jeanerica.com.

I placed an order but havenʼt recieved an order confirmation.

Please check that you entered your email address correctly and look in your junk mail. If you still haven’t received it, please send us an email at hello@jeanerica.com so we can be sure your order went through properly.

Am I being charged import taxes?

All prices includes VAT/taxes and duties when ordering to US, UK and Norway. When ordering outside the EU (European Union) all prices exclude VAT/tax and duties and local custom fees may apply. Please contact your local customs office for further information.

Why haven’t I received a tracking number?

After your order is processed and shipped you will receive a shipping confirmation email containing the tracking number of your order.

Where is my package?

Please contact the shipping carrier with the tracking number you received in the shipping confirmation email.

I have received my package and there is a mistake in my order, what should I do?

Please send us an email to hello@jeanerica.com and we will fix it.

I didn’t receive my entire order, what should I do?

Please send us an email to hello@jeanerica.com and we will fix it.

The order I placed is a gift, what is the return policy?

Please send us an email to hello@jeanerica.com with your order ID number and the date you will be giving the gift, so we can extend the return policy.

I want to buy a certain item, but you don’t have it in my size. Will you get this item again?

We are constantly refilling the stock, so please send us an email at hello@jeanerica.com and we will get back to you if/when the product will be available again.

How do I change the currency?

The currency your purchase is made in is controlled by the country your order will be delivered to. At the top of the page, you can choose your country and the currency will be changed between EUR, GBP, NOK, SEK, or USD depending on the country.

How do I return an item?

Please see the return section with detailed instructions for making a return. 

How do I make an exchange?

Please see the exchange section with detailed instructions for making an exchange.

Do you have any return costs?

Please see the return section with detailed information about return costs.

Why haven’t I received the refund for my return?

Once we have processed your return, the refund will automatically be issued back to you in the same way that the payment was made. In most cases, you will receive the refund within seven (7) days, but for some types of credit cards, there can go up to thirty (30) days before the money is cleared into your account. Please contact your bank in regards to releasing the funds.