When returning your order please follow these steps:
1. Register your return here to receive your return label.
2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available a similar sized package must be used.
3. Attach the return label on top of the original shipping label.
4. If you live outside of the EU, you must print and fill out a commercial invoice sent prefilled to your email after registering a return. You can also use the template here.
5. Place the commercial invoice inside the box as well as a copy on the outside of the box. The commercial invoice is needed to correctly ship the items back to us.
6. Sweden: Download the QR code and bring it together with your parcel to your closest PostNord access point. The return label will be printed out by PostNord.
Rest of the world: Drop the parcel at your closest UPS access point with the shipping label and commercial invoice visible.
All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials. Once we receive your return and the above conditions are met, the return will be processed.
If you wish to exchange your items, please register your exchange here, then follow the return steps above.
For any questions, please contact us here.
Refund relating to returns
Once Jeanerica has finished processing your return you will be refunded. The refund is made using the same payment method used at the purchase. Jeanerica will not issue a refund for any original shipping fee.
Return costs
Sweden: 60 SEK
Rest of the world: Free
Exchanges: Free
Jeanerica offers a pre-paid return shipping label on all full price orders. Register your return here to receive your return label.
Please note that sale products are not eligible for free returns. Return cost:
Sweden
100 SEK
United States
10 USD
United Kingdom
10 GBP
Norway
100 NOK
EU
10 EUR
Rest of the World
10 USD
If an order contains both full price and sales items the following applies:
If the entire order is returned, return fee is applied
If only sales items are returned, return fee is applied
If only full price items are returned we offer free return
Purchased products are exchangeable into a different size, color or a different product at the same price. All exchanges are based on stock availability. If you have exchanged a product, Jeanerica will pay the shipping costs for the new product. When exchanging item(s) from your order please follow the steps below.
1. Register your exchange here to receive your return label. Select the size or color you would like to exchange to.
2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available a similar sized package must be used.
3. Attach the return label on top of the original shipping label.
4. If you live outside of the EU, you must print and fill out a commercial invoice sent prefilled to your email after registering a return. You can also use the template here.
5. Place the commercial invoice inside the box as well as a copy on the outside of the box. The commercial invoice is needed to correctly ship the items back to us.
6. Sweden: Drop the parcel at your closest PostNord access point.
Rest of the world: Drop the parcel at your closest UPS access point with the shipping label and commercial invoice visible.
7. The exchanged product(s) will be sent as soon as our warehouse has received and processed the new order. All exchanges are based on stock availability.
All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials.
Shipping costs for exchanges:
Jeanerica offers free returns on all exchanges. Jeanerica will pay the shipping costs for the product being sent out.
If you receive defective products, please notify us immediately by registering your claim here. You are entitled to complain about defective products within three years. However, you must always notify Jeanerica within a reasonable time after you have detected that the products are defective. If Jeanerica considers the products to be defective, Jeanerica will make a full refund including shipping costs. If you would like to complain about a defective product, please contact us and the customer care team will assist you.
When making a return, you have the option to receive store credit instead of a refund. This store credit can be used on www.jeanerica.com and will be provided in the form of a unique code. You can use this code for future orders indefinitely. By choosing store credit, you will not be charged any return fees.