Jeanerica offers a 14 day return and exchange policy, valid from the day you receive your order. When returning your order please follow the steps below.
1. Register your return here to receive your return label.
2. Place the items in the original package. If the original outer package is not available a similar sized package must be used.
3. Attach the return label on top of the original shipping label.
4. If you live outside of the EU, please contact firstname.lastname@example.org with your order number and what items you are returning to receive a commercial invoice.
5. Place the commercial invoice inside the box as well as a copy on the outside of the box. The commercial invoice is needed to correctly ship the items back to us.
6. Sweden: Drop the parcel at your closest PostNord access point.
Rest of the world: Drop the parcel at your closest UPS access point with the shipping label and commercial invoice visible.
All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials. Once we receive your return and the above conditions are met, the return will be processed.
Refund relating to returns
Once Jeanerica has finished processing your return you will be refunded. The refund is made using the same payment method used at the purchase. Jeanerica will not issue a refund for any original shipping fee.
All full price orders are eligible for a free return.
Orders with items purchased on sale are not eligible for free returns. Return cost:
- Sweden 100 SEK
- Norway 100 NOK
- Great Britain 10 GBP
- Europe 10 EUR
- Australia & New Zeeland 10 USD
- United States & Canada 10 USD
- Rest of the World 10 USD
If an order contains both full price and sales items the following applies:
- If the entire order is returned, return fee is applied
- If only sales items are returned, return fee is applied
- If only full price items are returned we offer free return
Shipping costs for returns
Jeanerica offers a pre-paid return shipping label on all orders. Register your return here to receive your return label.