When returning your order please follow these steps:

1. Register your return here to receive your return label.

2. Place the items, as well as your order receipts, in the original package. If the original outer package is not available a similar sized package must be used.

3. Attach the return label on top of the original shipping label.

4. If you live outside of the EU, you must print and fill out a commercial invoice sent prefilled to your email after registering a return. You can also use the template here.

5. Place the commercial invoice inside the box as well as a copy on the outside of the box. The commercial invoice is needed to correctly ship the items back to us.

6. Sweden: Download the QR code and bring it together with your parcel to your closest PostNord access point. The return label will be printed out by PostNord. 

Rest of the world: Drop the parcel at your closest UPS access point with the shipping label and commercial invoice visible.

All items returned must be unworn, unused and in the same condition as when received. The items must have all tags, including original packaging materials. Once we receive your return and the above conditions are met, the return will be processed. 

If you wish to exchange your items, please register your exchange here, then follow the return steps above.
For any questions, please contact us here.

Refund relating to returns

Once Jeanerica has finished processing your return you will be refunded. The refund is made using the same payment method used at the purchase. Jeanerica will not issue a refund for any original shipping fee.